Ollaro.com Return Policy
At Ollaro, we strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, we offer a straightforward return policy to make the process as easy as possible.
General Return Policy:
1. Eligibility for Returns:
– Items must be returned within “14 days” of the delivery date.
– Products must be unused, in their original packaging, and in the same condition as when you received them.
– Certain items, such as “health and wellness products”, “personal care items”, and “perishable goods”, may not be eligible for return due to hygiene and safety reasons.
– Edible products and food items are non-returnable due to health and safety regulations, except in cases where the product is defective or damaged upon arrival.
2. Initiating a Return:
– To start the return process, please contact our customer service team at [contact@ollaro.com] or [WhatsApp: +447379009679] with your order number and reason for return.
– Our team will guide you through the process and provide you with a return shipping label if applicable.
3. Refunds:
– Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
– Approved refunds will be processed within “5-7 business days” and automatically applied to your original method of payment.
– Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped, defective product)
– For products with free shipping, the return shipping cost will remain free, ensuring a hassle-free return process.
4. Exchanges:
– If you need to exchange an item for a different size, color, or product, please contact us. We will assist in making the exchange, provided the item is still in stock.
Special Categories:
1. Jewelry and Accessories:
– For “jewelry and accessories”, items must be in their original, unworn condition with all original packaging and tags attached.
– Custom or personalized jewelry items are “final sale” and not eligible for return.
2. Trendy and New Arrivals:
– Items from our “Trendy and New Arrivals” section are eligible for return as per our general policy, provided they are in original condition.
3. Health and Wellness:
– Due to the nature of health and wellness products, returns on these items are only accepted if they are unopened, unused, and in original condition.
4. Pet Essential Supplies:
– Pet products can be returned if they are in new, unopened condition. Perishable items such as food are not eligible for return.
5. Edible Products and Food Items:
– Due to health and safety regulations, edible products and food items are non-returnable unless the product is defective or damaged upon delivery.
Non-Returnable Items:
– “Personalized items”, “edibles and salts”, “gift cards”, and “perishable goods” are not eligible for return.
We are committed to making your shopping experience with Ollaro as smooth and enjoyable as possible. If you have any questions or concerns about our return policy, please do not hesitate to contact us at contact@ollaro.com
